Support
We answer questions about the platform, the catalog and orders. Write to any channel and we will sort it out.
Main channel. We reply daily, usually within a few hours.
The bot is available around the clock: it will take your question and pass it to the team.
For cooperation, platform partnerships and media requests.
To get a faster reply, include the email you placed the order or registered with, and describe your question. For cooperation and press inquiries, write to hello@lootaem.com.
If your question is about an order, give its number and the email it was placed with, so we can find it faster. If the game, subscription or wallet top-up you need is not in the catalog, tell us which item you are looking for.
FAQ
Can I order right now?
The catalog is open for browsing. Pricing for your country is provided on request: use the Request pricing button on any item page. If the item you need is out of stock, use Notify me on its page and we will write to you when it appears.
I did not find the game, subscription or wallet top-up I need in the catalog
The catalog is updated constantly, and not all editions and regions have been added yet. Tell us which item you are looking for in any channel below. We will take it on and reply whether it will appear and when.
A page on the site does not work, a broken link or a wrong price
Send the link to the page and briefly describe what you see (a screenshot is welcome) so we can find and fix it faster. We handle such reports first, because every visitor sees the page.
Where to write about cooperation, partnership or press?
To hello@lootaem.com. The main address support@lootaem.com is for player questions; for cooperation and media requests use the separate address, so the email reaches the right person faster.