Public Offer Agreement

2. General provisions

2.1. At the User’s instruction, the Company, acting in its own name and at the User’s expense, purchases the Property selected by the User from third parties and transfers it to the User; the User accepts the Property and pays for the Order under the terms of the Offer.

2.2. The Company’s remuneration is the difference between the final price of the Order and the Company’s actual costs of purchasing the Property, but not less than 3% (three percent) of the contract price. The remuneration is included in the final cost of the Order and is not charged to the User separately; the final cost is shown to the User before payment.

2.3. The Order terms (quantity, required fields) are specified by the User when placing the Order.

2.4. The User purchases Property only for personal, family and household needs not related to business activity.

2.5. Property is not subject to reuse and/or top-up after Activation.

2.6. The availability of individual Services depends on regional distribution conditions and rights holder restrictions; current restrictions are indicated in the Service card and/or in the “FAQ” section.

2.7. The Company is not obliged to deactivate Property, or to provide compensation or additional Property, in the event of unauthorized access by third parties that occurred for reasons on the User’s side.

2.8. The period of use of the Property (if limited) is determined by the rights holder and is stated on the Service page. The Company is responsible for the functionality of the Property at the time it is transferred to the User.

2.9. The code and details of a completed Order are stored in the User’s Account for at least 12 (twelve) months from the date of completion; the User is notified in advance of the upcoming end of storage.

2.10. Texts of mailings/promotions that mention the Platform, and the Company’s trademarks, are to be agreed with the Company.

3. Order Placement Procedure

3.1. The Company’s agency service consists of concluding with third parties – in its own name, but at the expense and in the interests of the User – the agreements necessary to acquire the selected Property, and of transferring this Property to the User. Rights, obligations and risks associated with the use of the Property pass to the User from the moment of transfer.

3.2. The composition and terms of the Company’s agreements with suppliers are commercial information of the Company; the Company’s report to the User is the information on the completed Order (clause 5.7).

3.3. An Order is placed only for Services in electronic form; the Company provides the Services online.

3.4. The Order is formed by the User on the Platform in a single step (without a separate cart page); before payment, the User selects the option (edition / platform / region / delivery) and reviews the sections “Description”, “System requirements”, “FAQ”.

3.5. Authorization on the Platform is passwordless – by email address (one-time code) and/or via a Telegram account. The User does not disclose to third parties the data that allows authorization on the User’s behalf, or the Order status link.

3.6. The Company is not responsible for the accuracy of the data specified by the User when placing an Order; the risks of incorrect data are borne by the User.

3.7. Before payment, the User confirms that the User has read the terms of the Offer and the sections of clause 3.4, and that the User has the technical and legal ability to use the Property (no regional restrictions of the rights holder, no duplicate Property, etc.).

3.8. The Order (cost, remuneration, quantity) is considered agreed from the moment of payment.

3.9. Cancellation of an Order by the User. Before the Property is transferred, the User may cancel the Order by sending a request to the section “Support”. The funds paid are refunded minus the Company’s actually incurred and documented expenses (if they arose by the time of cancellation). In the case of automatic (immediate) issuance, cancellation is possible before processing of the Order begins.

3.10. Order Integrity Check

3.10.1. The Company may suspend processing and/or issuance of the Property for an additional check if there are signs of use of payment instruments by third parties, abuse of promotions or other violations of the terms of the Offer. The Order status and the estimated duration of the check are shown to the User; the reason for the check may not be disclosed if so provided by the internal security regulations.

3.10.2. The total duration of the check does not exceed 10 (ten) business days from the date of payment for the Order. If the check is not completed within this period, the Order is cancelled and the funds are refunded to the User in full by the same payment method.

4. Payment Procedure

4.1. The Order is paid by non-cash payment as 100% prepayment within 1 (one) hour from the moment the invoice is generated; the invoice is generated automatically upon proceeding to payment. The available payment methods are indicated on the Order payment page.

4.2. If payment is not received within the period set in clause 4.1, the Order is cancelled and the invoice expires. Funds received against an expired invoice are refunded to the User by the same payment method; the Company has no obligation to fulfil such an Order unless the Parties agree otherwise.

4.3. The final cost of the Order includes the Company’s remuneration (clause 2.2) and is shown to the User before payment.

4.4. Third-party fees for processing the payment (if charged by the User’s bank or payment service) are paid by the User independently.

4.5. The payment obligation is considered fulfilled on the day the funds are credited to the account of the Company (or of a payment partner engaged by it).

5. Transfer of Property

5.1. After receiving payment, the Company transfers the Property: as a rule – immediately (automatically); in cases of manual processing and for Gifts – within the period stated on the Service page, but no more than 72 (seventy-two) hours.

5.2. Keys and Virtual Property (including Subscriptions). The Property is sent to the User’s Account, and for an order placed without registration – via a secure Order link with a limited validity period; the User is notified by email. The User undertakes to save the received code.

5.3. Transfer is confirmed by the Order status changing to “Completed” in the Account / via the Order link and/or by an email from the Company. From this moment the Company’s obligation is considered fulfilled.

5.4. Wallet top-up. It is transferred to the User’s details without prior notice; it is confirmed by the “Completed” status.

5.5. Gifts. The User (or the recipient specified by the User) is notified that the gift is ready through the third-party platform – by a friend request and/or a transfer offer from the Company’s account. The gift must be accepted within 2 (two) hours from the moment it is sent; a gift not accepted in time may be revoked. The further procedure depends on the rules of the third-party platform and is stated on the Service page: resending upon a request to the section “Support” or cancellation of the Order with a refund; if the rules of the third-party platform allow neither revocation nor resending – the Company’s obligation is considered fulfilled at the moment the gift is sent, of which the User is warned on the Service page before placing the Order.

5.6. Account creation (applies to the relevant types of Property) – the login/password is transferred to the User’s Account; the User undertakes to change them within 24 hours.

5.7. The information on the completed Order in the Account / via the Order link is the Company’s report on the agency service rendered.

5.8. The User undertakes not to disclose to third parties the Order status link (it may contain a code / login / password); the Company is not responsible for the consequences of the User disclosing or losing it.

6. Return and replacement of the Property

6.1. The Property is a digital product: from the moment of Activation it loses its marketable condition and consumer properties, so it is not subject to return or exchange.

6.2. If the Property has not been received or does not work for reasons not related to the User’s breach of the terms of the Offer, the User reports this in the section “Support” stating the Order number. The Company reviews the request (no longer than 72 hours) and, based on the result, at the User’s choice:

• a) refunds the money in full by the same payment method; or
• b) credits the equivalent in Loot-coins (at the User’s request); or
• c) replaces the Property with a similar one.

6.3. A return/exchange is not made if the Property has not been received or cannot be used through the User’s fault: incorrect data entered when placing the order, failure to comply with the requirements of the “Description” / “System requirements” / “FAQ” sections, regional restrictions of which the User was warned before payment.

6.4. For the fastest resolution, we recommend reporting a problem with the Order within 72 (seventy-two) hours after the delivery period expires (clause 5.1), as this simplifies verification with the supplier. A request made after this period does not deprive the User of the rights provided by law.

7. Liability and disclaimer of warranties

7.1. If there are signs that the Services were obtained fraudulently or in violation of the rights of the Company / third parties, the Company has the right to suspend performance of the related Orders and carry out a check (clause 3.10), restrict access to the User’s account, and also pass the information to law enforcement authorities. Based on the result of the check, the Company either resumes performance or cancels the Order and refunds the amount paid by the same payment method. Funds are not refunded only where they have actually been withdrawn from the Company at the request of the payment system, the issuing bank, or on the basis of a decision of an authorized body. The Company informs the User of the reason for the measures applied, except where non-disclosure is provided for by the internal security regulations.

7.2. The Company is liable to the User in accordance with the laws of the Company’s country of registration, without prejudice to mandatory consumer-protection rules of the User’s country of residence. The Company is not liable for non-performance or improper performance of obligations due to force majeure circumstances, or for the actions of rights holders and third-party platforms that are outside the Company’s control.

7.3. The Company is not liable for the inability to use the Property due to: incorrect data specified by the User; restrictions imposed by the rights holder / third-party platform; loss or transfer by the User of the code, login/password, or Order link. The right to the delivered Property is exercised by its actual holder; the Company does not verify the identity of the person using the code and is not liable for use of the code by third parties who obtained it for reasons on the User’s side.

7.4. The User compensates the Company for losses caused by the User’s breach of the terms of the Offer, in the cases and amount established by law.

8. Claims and jurisdiction

8.1. Questions and claims are sent to support@lootaem.com (subject “Claim”) or via the section “Support”; most requests are resolved promptly. A response to a claim involving monetary demands is sent no later than 10 (ten) calendar days.

8.2. Disputes not settled through negotiations are resolved in accordance with the laws of the Company’s country of registration, without prejudice to mandatory consumer-protection rules of the User’s country of residence.

9. Other terms

9.1. The Company has the right to publish new versions of the Offer; a new version applies to Orders placed after it enters into force and is posted on the Platform with the date indicated. The version in effect on the date of acceptance applies to a previously paid Order.

9.2. Placing an Order after the changes enter into force means the User’s agreement with the current version.

9.3. If a separate provision of the Offer is declared invalid, the remaining provisions remain in force.

9.4. If the Order information in the Account and at the Order link differs, the information in the Account is considered correct.